Survey Report 2018: What's Next For Claims?
We have conducted a survey of over 100 claims professionals in order to build a greater understanding of how insurers are building contemporary claims processes that will deliver the basis from which to transform their operations. This report explores the drivers for developing new claims project ...
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The Three Pillars of Claims Transformation
Claims has been identified as the opportune focus area for insurance companies to improve efficiency and reduce costs. Yet it is also the moment of truth in delivering customer experience that will win or lose customers. The difficulty of delivering this has been compounded by record levels of insurance fraud,...
Envisioning the Ideal Claims Handler
It takes a good claims handler to know how to differentiate the good from the bad. Insurance providers will never find better resources than the people they hire, so once they find good handlers – or even the perfect handlers – it should be a priority to keep them satisfied...
Survey Report: Claims Transformation 2017
We surveyed Claims Directors at UK and European Insurers on their top priorities for improving the claims process in 2017.Download your complimentary copy of the survey report and see their answers.