The Three Pillars of Claims Transformation

The Three Pillars of Claims Transformation

Claims has been identified as the opportune focus area for insurance companies to improve efficiency and reduce costs. Yet it is also the moment of truth in delivering customer experience that will win or lose customers. The difficulty of delivering this has been compounded by record levels of insurance fraud, which disrupt both customer experience and process efficiency.

With these challenging conditions in mind, this year’s Claims Transformation Forum will be helping professionals address the issue of balancing the ‘three pillars’ of customer experience, process and efficiency in an effort to discover whether balance is actually required, or whether a focus on one pillar can offer a stronger return.

Read more on the subject with insight from three of our speakers at Claims Transformation Forum 2016: Polly Fishwick (Wesleyan), Peter Smith (ERS) and Ingrid Woodward (AIG)...


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