Improving competitiveness, increasing revenue and reducing costs whilst enhancing the claims experience

Insurance companies are competing aggressively in a rapidly changing business environment where evolving customer expectations, innovative technology and disruptive newcomers are redefining the marketplace. 

To remain relevant, competitive and drive business performance in 2018 and beyond, claims automation, digitalisation, claims analytics and claims experience management must be tailored to key business objectives and ensure there is a claims transformation strategy in place.

The Claims Transformation Forum will bring together leading claims professionals from across Europe’s insurance industry, alongside insurtech leaders, innovators and solution providers to learn how to develop a claims strategy that is aligned to the workforce of the future and ensure on-going profitability in the sector. 


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2018 Speakers include:

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Agenda themes will include:

Develop a strategic plan to transform your claims department and align it with business objectives

Reduce costs, improve operational efficiency and modernise processes to improve profitability

Transform the claims experience and deliver a consistent service that exceeds expectations

Align new technology to business drivers and solve key challenges

Leverage digital, AI and data to improve decision making and deliver a seamless customer experience

Improve fraud detection, prevention and management to reduce losses and leakage

Create talent management strategies to attract, retain and develop future leaders

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What you’ll learn

Embrace digitalisation and automation to deliver a seamless customer experience

Hear how LV are meeting rising customer expectations with automated services

Reduce your claims handling costs through improved efficiency

Learn how Direct Line are streamlining operations and increasing settlement speed

Secure customer loyalty during the claims process:

Discover how Travelers are delivering on the promises they make to customers

Develop your talent management strategies to navigate transformation:

Find out how Zurich are managing and training teams to deliver a superior claims experience

Align your operations across the supply chain:

See how AIG have improved efficiency across a global operation

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