Improving competitiveness, increasing revenue and reducing costs whilst enhancing the claims experience
Insurance companies are competing aggressively in a rapidly changing business environment where evolving customer expectations, innovative technology and disruptive newcomers are redefining the marketplace.
To remain relevant, competitive and drive business performance in 2018 and beyond, claims automation, digitalisation, claims analytics and claims experience management must be tailored to key business objectives and ensure there is a claims transformation strategy in place.
The Claims Transformation Forum will bring together leading claims professionals from across Europe’s insurance industry, alongside insurtech leaders, innovators and solution providers to learn how to develop a claims strategy that is aligned to the workforce of the future and ensure on-going profitability in the sector.
2018 Speakers include:
Head of Claims UK
Transformation Director – CLI
Commercial Operations Director
Head of Claims
TCS Loss Adjusters
Head of Claims Counter Fraud
Head of Claims – UK & Southern Europe
Head of Digital Claims
Head of Claims
Lloyds of London
GI Change Director
Legal and General
Global Connected Insurance Director
Global Claims Director
Chief Operating Officer
Bought By Many
Senior Manager Complex Casualty Claims UK
Agenda themes will include:
Develop a strategic plan to transform your claims department and align it with business objectives
Reduce costs, improve operational efficiency and modernise processes to improve profitability
Transform the claims experience and deliver a consistent service that exceeds expectations
Align new technology to business drivers and solve key challenges
Leverage digital, AI and data to improve decision making and deliver a seamless customer experience
Improve fraud detection, prevention and management to reduce losses and leakage
Create talent management strategies to attract, retain and develop future leaders
What types of technology are you exploring to support your claims transformation project?
In our recent survey with over 60 European insurance providers, the following technologies were identified as key to major claims transformation projects.
Initiate new business relationships with active buyers, including Transformation Directors, Heads of Technology and Heads of Claims Analytics.