Envisioning the Ideal Claims Handler
It takes a good claims handler to know how to differentiate the good from the bad. Insurance providers will never find better resources than the people they hire, so once they find good handlers – or even the perfect handlers – it should be a priority to keep them satisfied in their role, particularly in an industry that traditionally sees such a high turnover.
The Claims Transformation Forum will explore how the 'people' factor can be improved to ensure faster, efficient processes, and ultimately a better customer experience. As a starter, we explore the features that we think make up the 'ideal' claims handler...
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