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10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

Optimising performance in claims management can do wonders for a business. With a marked improvement in the speed and quality of responses comes a natural benefit to the satisfaction and retention of customers, as well as increasing market share and generating positive word-of-mouth. However, a multitude of inefficiencies are currently driving up claims costs and adversely affecting customers’ claims experiences. What is needed is a balance – an ability to transform the process in a way that enhances customer experience. Here, we offer a few words of advice on the subject to keep you on the right track…

Are insurtechs revolutionising the insurance claims process?

Are insurtechs revolutionising the insurance claims process?

Insurtech companies are raising the bar for the industry’s giants as they pave the way for a new generation of insurance which is highly specialised and tailored to the customer needs. Read our exclusive interview with Oke Eleazu, Chief Operating Officer , Bought by many and Dylan Bourguignon, CEO, So-sure to discuss their thoughts on how insurtechs are changing the face of insurance and the claims process.

Survey Report 2018: What's Next For Claims?

Survey Report 2018: What's Next For Claims?

We have conducted a survey of over 100 claims professionals in order to build a greater understanding of how insurers are building contemporary claims processes that will deliver the basis from which to transform their operations. This report explores the drivers for developing new claims projects and discusses which technologies are being leveraged to develop sophisticated claims transformation strategies.

Claims Transformation Registration Form

Claims Transformation Registration Form

Register your place today for Claims Transformation 2018. Download the form, fill it in & send it back to us here: enquire@iqpc.co.uk

Chatbots, Real-World Data and Connected Devices

Chatbots, Real-World Data and Connected Devices

In order to meet the expectations of efficiency and transparency that customers now demand, insurers must embrace the right digital elements to drive forward their business, providing the innovation and flexibility needed to survive in a competitive business landscape. 

In the lead up to the Claims Transformation Forum, we spoke to three claims experts in order to gain a better understanding of how their organisations are incorporating technology into the claims process, how connected devices will shake up the sector in the future and the best strategies for handling the plethora of information gathered through real-time data. 

Three Key Technologies Supporting Claims Transformation

Three Key Technologies Supporting Claims Transformation

We recently conducted a survey of claims professionals in order to explore the drivers for developing new claims projects and explore which technologies are being leveraged to develop sophisticated Claims Transformation strategies. This infographic looks into how Automation, Analytics and Claims Experience Technology are being implemented to improve the claims process. 

Focus on the Insurance Sector - Visibility of Legal Spend and Work

Focus on the Insurance Sector - Visibility of Legal Spend and Work

The current opaque nature of information about legal costs breeds inefficiencies and bad practices. There is urgent need for a new and transparent way of working which can align both the needs of both insurers and the law firms.