10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

Optimising performance in claims management can do wonders for a business. With a marked improvement in the speed and quality of responses comes a natural benefit to the satisfaction and retention of customers, as well as increasing market share and generating positive word-of-mouth. However, a multitude of inefficiencies are currently driving up claims costs and adversely affecting customers’ claims experiences. What is needed is a balance – an ability to transform the process in a way that enhances customer experience. Here, we offer a few words of advice on the subject to keep you on the right track…


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