Simon PowellHead of Claims
TCS Loss Adjusters
- Understanding how digital is creating a shift in what customer’s expect from their claims experience?
- What are the latest and emerging technologies within the claims industry and what are the impacts on customers?
- Leveraging AI, ML and Robotics: What are the common pitfalls associated with these technologies and overcoming people and process challenges
- Using technology to simplify the claims process and achieving speed of settlement to reduce customer frustration