Oke Eleazu
Chief Operating Officer
Bought By Many
Conference Day One - Tuesday 11th September 2018
Wednesday, July 10th, 0019
2:00 PM Claims Experience Management: Improving Experience, Loyalty and Retention
- Building a customer-centric culture at an organisational level: Leadership, strategy and business change that drive a high performance, customer driven culture
- Developing the right tools internally to identify what customers really need and want: Securing loyalty during the claims process
- Translating overall business objectives into a customer centric claims departments
- Improving process transparency to avoid customer confusion, build trust and provide competitive edge
- Identifying, selecting and implementing emerging technologies that will enhance the claims experience and drive operational efficiency
- Delivering on the promise made to customers during the claims process