11 - 12 September, 2018 | London, UK
Speaker Information:

Oke Eleazu


Chief Operating Officer
Bought By Many


2:00 PM Claims Experience Management: Improving Experience, Loyalty and Retention

  • Building a customer-centric culture at an organisational level: Leadership, strategy and business change that drive a high performance, customer driven culture
  • Developing the right tools internally to identify what customers really need and want: Securing loyalty during the claims process
  • Translating overall business objectives into a customer centric claims departments
  • Improving process transparency to avoid customer confusion, build trust and provide competitive edge
  • Identifying, selecting and implementing emerging technologies that will enhance the claims experience and drive operational efficiency
  • Delivering on the promise made to customers during the claims process


Check out the incredible speaker line-up to see who will be joining Oke.

Download The Latest Agenda