Rob Smart

Head of Commercial Claims
Direct Line Group

11:40 AM Transforming the claims experience by reducing customer pain points

  • Deploying agents to gather information on property claims and reduce customer effort
  • Leveraging online digital platform technology to provide a seamless claims experience  and empower the customer
  • Linking together the supply chain around a single digital record with the power of video and text to see every claim
  • Using digital technology to reduce fraudulent claims