30 October - 1 November 2017 | London, UK

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Survey Report: Claims Transformation 2017

We surveyed Claims Directors at UK and European Insurers on their top priorities for improving the claims process in 2017.

Download your complimentary copy of the survey report and see their answers.

Are insurtechs revolutionising the insurance claims process?

Insurtech companies are raising the bar for the industry’s giants as they pave the way for a new generation of insurance which is highly specialised and tailored to the customer needs. Read our exclusive interview with Oke Eleazu, Chief Operating Officer , Bought by many and Dylan Bourguignon, CEO, So-sure to discuss their thoughts on how insurtechs are changing the face of insurance and the claims process.


Attendee Registration Form

Register your place today for for the Claims Transformation Forum. Download the form, fill it in & send it back to us here :enquire@iqpc.co.uk

Exclusive Content

The Three Pillars of Claims Transformation

Claims has been identified as the opportune focus area for insurance companies to improve efficiency and reduce costs. Yet it is also the moment of truth in delivering customer experience that will win or lose customers. The difficulty of delivering this has been compounded by record levels of insurance fraud, which disrupt both customer experience and process efficiency.

With these challenging conditions in mind, this year’s Claims Transformation Forum will be helping professionals address the issue of balancing the ‘three pillars’ of customer experience, process and efficiency in an effort to discover whether balance is actually required, or whether a focus on one pillar can offer a stronger return.

Read more on the subject with insight from three of our speakers at Claims Transformation Forum 2016: Polly Fishwick (Wesleyan), Peter Smith (ERS) and Ingrid Woodward (AIG)...

Envisioning the Ideal Claims Handler

It takes a good claims handler to know how to differentiate the good from the bad. Insurance providers will never find better resources than the people they hire, so once they find good handlers – or even the perfect handlers – it should be a priority to keep them satisfied in their role, particularly in an industry that traditionally sees such a high turnover.

The Claims Transformation Forum will explore how the 'people' factor can be improved to ensure faster, efficient processes, and ultimately a better customer experience. As a starter, we explore the features that we think make up the 'ideal' claims handler...

10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

Optimising performance in claims management can do wonders for a business. With a marked improvement in the speed and quality of responses comes a natural benefit to the satisfaction and retention of customers, as well as increasing market share and generating positive word-of-mouth. However, a multitude of inefficiencies are currently driving up claims costs and adversely affecting customers’ claims experiences. What is needed is a balance – an ability to transform the process in a way that enhances customer experience. Here, we offer a few words of advice on the subject to keep you on the right track…


Survey Report: Claims Transformation Trends 2016

We recently surveyed 1000 Heads of Claims and Claims Directors to ask for their insight on  the top priorities for improving the claims process!

Download your complimentary copy of the survey report and see their answers.

Attendee List - The Claims Transformation 2016

Download your complimentary copy of the attendee list and see who you will be meeting at The Claims Transformation Forum 2016!

Sponsor information

Sponsorship Brochure

Download the 2017 brochure to find out the latest topics, who will be attending and the sponsorship opportunities available.

Sponsor information

FLOvate Workflow Technologies sponsor and host a workshop at the Claims Transformation Forum 2017

We are thrilled to announce FLOvate Workflow Technologies is sponsoring and hosting a workshop at the Claims Transformation Forum 2017.

They will be hosting an interactive Claim’s Process transformation workshop – Get in touch to book a spot here: https://shows.flovate.com/

Workshop details:

‘Building an effective claims process that will stand the test of time.’

Be part of a workshop that helps you define your process requirements and build an effective, transparent system. Flovate's Lead Business Analyst (Stuart Rudland) and Solutions Team Leader (Benny Mansfield) will be on hand to guide you through the procedure of mapping out your perfect claims processing solution.

It will explore:

  • How to structure an effective claims process and identify the areas you wish to optimise.
  • How to identify the typical organisational challenges that you encounter when designing a process and how to tackle them.
  • How to practically apply best practice when deciding upon your process outcomes – Learn about the common pitfalls you may come across.
  • How to plan workflow tasks and build these in analytics to make rule based decisions.
  • Just how effective an automated claims process can be when driving efficiency and productivity through your business.

For more information visit: https://shows.flovate.com/

Snaplogic: The high cost of disconnected data

New research conducted by Vanson Bourne uncovers how disconnected data is costing organizations billions and negatively impacting innovation and customer experience.The time for businesses to change their approach to data is now, before it’s too late.