\"
30 October - 1 November 2017 | London, UK

Media Center

Exclusive Content

Survey Report: Claims Transformation 2017

We surveyed Claims Directors at UK and European Insurers on their top priorities for improving the claims process in 2017.

Download your complimentary copy of the survey report and see their answers.

Submission Form

Attendee Registration Form

Register your place today for for the Claims Transformation Forum. Download the form, fill it in & send it back to us here :enquire@iqpc.co.uk


Exclusive Content

Envisioning the Ideal Claims Handler

It takes a good claims handler to know how to differentiate the good from the bad. Insurance providers will never find better resources than the people they hire, so once they find good handlers – or even the perfect handlers – it should be a priority to keep them satisfied in their role, particularly in an industry that traditionally sees such a high turnover.

The Claims Transformation Forum will explore how the 'people' factor can be improved to ensure faster, efficient processes, and ultimately a better customer experience. As a starter, we explore the features that we think make up the 'ideal' claims handler...

10 Considerations for Insurers: Balancing Claims Process Improvement and Customer Experience

Optimising performance in claims management can do wonders for a business. With a marked improvement in the speed and quality of responses comes a natural benefit to the satisfaction and retention of customers, as well as increasing market share and generating positive word-of-mouth. However, a multitude of inefficiencies are currently driving up claims costs and adversely affecting customers’ claims experiences. What is needed is a balance – an ability to transform the process in a way that enhances customer experience. Here, we offer a few words of advice on the subject to keep you on the right track…

The Three Pillars of Claims Transformation

Claims has been identified as the opportune focus area for insurance companies to improve efficiency and reduce costs. Yet it is also the moment of truth in delivering customer experience that will win or lose customers. The difficulty of delivering this has been compounded by record levels of insurance fraud, which disrupt both customer experience and process efficiency.

With these challenging conditions in mind, this year’s Claims Transformation Forum will be helping professionals address the issue of balancing the ‘three pillars’ of customer experience, process and efficiency in an effort to discover whether balance is actually required, or whether a focus on one pillar can offer a stronger return.

Read more on the subject with insight from three of our speakers at Claims Transformation Forum 2016: Polly Fishwick (Wesleyan), Peter Smith (ERS) and Ingrid Woodward (AIG)...

PDF

Survey Report: Claims Transformation Trends 2016

We recently surveyed 1000 Heads of Claims and Claims Directors to ask for their insight on  the top priorities for improving the claims process!

Download your complimentary copy of the survey report and see their answers.

Attendee List - The Claims Transformation 2016

Download your complimentary copy of the attendee list and see who you will be meeting at The Claims Transformation Forum 2016!